Frequently Asked Questions

Shipping & Delivery

How long does delivery take?

We offer fast UK delivery with most orders dispatched within 1-2 business days. Standard delivery takes 3-5 working days, and express options are available at checkout.

Do you ship internationally?

Yes! We ship to multiple countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.

What are your shipping costs?

Shipping costs depend on your location and order size. We offer competitive rates and free shipping on qualifying orders.

Products & Quality

Are your products eco-friendly?

Yes! We specialize in sustainable, eco-friendly packaging solutions. Our products are made from recyclable and biodegradable materials.

Are your food containers food-safe?

Absolutely. All our food packaging products meet UK and EU food safety standards and are safe for direct food contact.

Can I order custom printed packaging?

Please contact us at admin@supreme-packaging.com to discuss custom printing options for bulk orders.

What's the minimum order quantity?

Most products are available in various pack sizes to suit different needs, from small businesses to large operations. Check individual product pages for specific quantities.

Orders & Returns

Can I modify or cancel my order?

Please contact us immediately at admin@supreme-packaging.com or +447423521656 if you need to modify your order. We'll do our best to help if the order hasn't been dispatched yet.

What is your return policy?

We accept returns within 30 days for unused, unopened products in original packaging. Please contact us for return authorization.

Do you offer bulk discounts?

Yes! Contact us for special pricing on large or regular orders.

Payment & Account

What payment methods do you accept?

We accept all major credit/debit cards, PayPal, and other secure payment methods through our checkout.

Is my payment information secure?

Yes, all transactions are processed securely through Shopify's encrypted payment system.

Contact & Support

How can I contact customer service?

Email us at admin@supreme-packaging.com or call +447423521656. We're available Monday-Friday, 9am-5pm GMT.

Do you have a physical store?

We operate online to offer you the best prices.